FREE Shipping for All Products

Frequently Asked Questions


1. When can I expect my package to arrive?

It will depend on your country of residence and not all of our merchandise shipped from the same warehouse. Below are the most typical time frames for your region however there are rare chances of delay.

USA: Between 10 - 25 days average

Canada: Between 20 - 30 days average

Europe/Australia: Between 20 - 40 days average

Other Countries: Between 30 - 45 days average

 

2. Do you accept orders placed outside of the US? 

Yes we do! We ship worldwide.

 

3. Where do you ship from?

Our partners with global merchants in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas like Thailand, China and other distributors in other countries including in the United States. That being said, sometimes your order may come in different packages at different times.

 

4. When can I expect tracking information? I didn't receive any notification emails of an order confirmation or tracking, where can I get that?

Typically the shipping carriers update their system slowly (several days may pass before you get tracking).

If you haven't received it within a week's time frame, first we would advise to check your spam/junk folder in case and make sure you entered your correct email address upon ordering.

You can also check it on our website using the TRACK ORDER button.

If all else fails and nothing is there, please contact us directly at info@ellieaccessories.com and we can assist you!

 

5. What size do I need?

    Sizes can often vary depending on the brand. Each product should have their own measurement tables for you to compare yourself against. If there are none, let us know by email and we will get that fixed! Please keep in mind that some of our items are from Asia, so expect them to be smaller than standard EU / US sizes!

     

    6. What if I need to return something?

      Received a legging and it doesn't fit quite right? Just reach out to us and we can take care of you.

      All you have to do is contact us by email at customer_support@ellieaccessories.com and we will inform you how you can return your item.

      Need a refund? Same applies, just send back and upon receiving it we can refund to you. No problem!

       

      7. Can I cancel/change my address/order?

        Please e-mail us via info@ellieaccessories.com as soon as possible if you wish to change or cancel your order.

        Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

         


        Back to the top